Multi-channel AI lead
agent
What was getting in the way
Interested leads were being lost because first replies were delayed, follow-ups were forgotten, and outreach often stopped after one attempt.
Friction compounds
Every delay created another opportunity for a qualified enquiry to go cold. The team needed consistent communication without adding more manual tracking.
Design the system before the interface
Design one central lead record, then coordinate email, WhatsApp, and SMS around delivery status, response history, lead age, and preferred channel.
One coherent way of working
An AI-assisted follow-up system that starts conversations immediately, switches channels intelligently, and keeps the complete message history in one place.
Strategy translated into infrastructure
Multiple connected Make.com scenarios, a Google Sheets control layer, scheduled follow-up logic, multi-channel reply capture, delivery checks, and contextual AI responses.
Practical progress
Every enquiry is acknowledged, followed up, and visible in one system—reducing missed opportunities caused by delayed or forgotten communication.